How do I cancel my subscription?

No complicated forms, no retention tactics. You can cancel anytime — in 3 clicks.

How to do it

1. Open Settings → Plan & billing
2. Click "Manage subscription" or "Open Stripe portal"
3. You land in the Stripe Customer Portal
4. Click "Cancel subscription"
5. Confirm cancellation
6. Done — you get a confirmation email

What happens then?

• You're NOT immediately downgraded
• Access stays until end of billing period
• At period end you're automatically set to Free
• Your data stays intact (see downgrade article)

Example

You're Pro until the 20th and cancel on the 5th:

• 5th-19th: Pro features stay active
• 20th: Downgrade to Free, no new invoice

Un-cancel

If you change your mind:

1. Open Stripe portal again
2. Click "Revert cancellation"
3. Your subscription continues normally

Only works until end of billing period — after that you'd have to upgrade again.

What stays after cancellation?

✅ Stays

• Your account
• Your photos and galleries (all, but only 30 visible on Free)
• Your profile (bio, social links, etc.)
• Your lacop.site subdomain

⚠️ Gets restricted

• Photos over 30 are automatically hidden
• Galleries over 3 are hidden
• Custom domain is deactivated (if Pro/Premium)
• Custom links are reduced to 0

📦 No data loss

All data stays in the DB. If you upgrade again later, everything is as before.

No refund

From our terms:

• Monthly billing: No prorated refund for the current period
• Yearly billing: No remaining-year credit refunded
• But: You have access to the plan until end of the purchased period

Alternative: downgrade instead of cancel

Instead of cancelling completely you can switch to a cheaper plan:

• Pro (€22) → Starter (€12) — saves €10/month
• Starter (€12) → Free — costs nothing

That way you keep more features than on Free. See downgrade plan.

Delete account completely

If you want all data gone (not just cancel):

1. First cancel subscription (important for billing)
2. Then Settings → Delete account
3. Confirm

This deletes all photos, profile and account. Legal consent is kept for legal reasons.

Feedback welcome

We'd appreciate if you tell us why you're cancelling — it helps us improve LACOP.

A short email to support@lacop.app with the reason is enough. No obligation.

Questions? support@lacop.app