Where do I find my invoices?

All your LACOP invoices are managed by Stripe — our payment provider. You can view them anytime and download as PDF.

How to do it

1. Open Settings (/dashboard/settings)
2. Scroll to the "Plan & billing" section
3. Click "View invoices" or "Open Stripe portal"
4. You land in the Stripe Customer Portal
5. Click "Invoices"
6. You see a list of all past invoices
7. Click an invoice → "Download PDF"

What's on a LACOP invoice?

• Invoice date
• Invoice number (generated by Stripe)
• LACOP company data (Lacop Studio OG, Herderstraße 40, 4600 Wels, Austria, VAT)
• Your address (if you provided it)
• Service: LACOP plan (Free/Starter/Pro/Premium) + period
• Amount (net)
• VAT (20% in Austria, 0% for EU reverse charge)
• Total

Invoices by email

After each payment Stripe sends you an automatic invoice by email to your stored address. The email contains:

• Invoice as PDF attachment
• Link to Stripe portal for more downloads
• Payment details

If you don't receive invoice emails:

• Check spam folder
• Update email address in Stripe portal
• Contact support@lacop.app

Change billing address

If you need a new address (move, company change):

1. Open Stripe portal
2. Profile / Account → Edit billing address
3. Enter new address
4. Save

Important: This only changes future invoices. Old invoices keep the old address (legally required).

Add VAT ID

For business customers (EU, outside Austria):

1. Stripe portal → Profile
2. Add Tax ID or VAT ID
3. From the next invoice onward reverse charge is applied (0% VAT)

Already paid invoices are not adjusted retroactively — that would need to go through us.

Invoices for past years

Stripe keeps invoices permanently. You'll find invoices from 2+ years ago still in the portal.

For accountant / bookkeeping:

• Batch download all invoices of a year is possible in Stripe portal
• Or: export list as CSV

Change payment method

If your card expired or you want to switch payment methods:

1. Stripe portal
2. Payment methods
3. Add new card / SEPA
4. Remove old method or set inactive

Payment problems

If a payment fails:

• You get a warning by email
• Stripe automatically retries 3x over 2 weeks
• If it doesn't work, your plan is automatically downgraded
• You can update the payment method in the portal anytime

Invoice as business expense

LACOP invoices are full business invoices — you can submit them for taxes if you use your portfolio professionally.

Talk to your tax advisor about how to write off the costs — usually as "operating expense marketing" or "software subscription".

Questions? support@lacop.app